Sera ya faragha

We value your privacy and confidentiality. We collect information to process orders, improve our services, and communicate with you. We don't share personal information with third parties, except for shipping and payment processing purposes.

Terms and Conditions

- Prices are in Ugandan Shillings (UGX) or US Dollars (USD).
- Payment methods: PayPal, Credit/Debit Cards, Bank Transfer.
- Shipping: We ship worldwide, customer pays courier fees.
- Order processing: 24 hours for retail, 48 hours for wholesale.
- Cancellations: Allowed before shipping, minus 10% processing fee.

Return and Refund Policy

- Returns accepted within 14 days of delivery.
- Product must be in original condition, with original packaging.
- Refund or exchange, minus shipping costs.

Shipping Policy

- We ship via courier services (e.g. DHL, UPS, FedEx).
- Customer pays shipping fees.
- Tracking information provided via email.

Payment Policy

- Payment processing: PayPal, Credit/Debit Cards, Bank Transfer.
- Currency: Ugandan Shillings (UGX) or US Dollars (USD).

Security Policy

- Our website uses SSL encryption for secure transactions.
- We comply with industry standards for data protection.

Cookie Policy

- Our website uses cookies for analytics and personalized experience.

Disclaimer

- We disclaim liability for any damages or losses arising from website use or product sales.

Intellectual Property Policy

- Our website content, formulas, and trademarks are protected by copyright and intellectual property laws.

Customer Service Policy

- We respond to inquiries within 24 hours.
- Customer satisfaction is our priority.

Data Retention Policy

- We keep customer data for 5 years, or as required by law.

GDPR Compliance Statement

- We comply with General Data Protection Regulation (GDPR) principles.

Accessibility Statement

- Our website aims to be accessible to all users, including those with disabilities.

Content Usage Policy

- Our website content is for personal, non-commercial use only.

Affiliate Marketing Policy

- We may partner with affiliates to promote products, with clear disclosure.